Service & Support

Enterprise-Grade Warranty
& Rapid RMA.

Industrial reliability is engineered into every device.

Flawless operation is expected by our global partners. However, when hardware anomalies occur, rapid resolution is guaranteed by our systematic support framework. System downtime is minimized strictly.

View RMA Process Submit a Ticket
Macro photography of an industrial-grade circuit board, representing engineering precision
Mean Time To Resolve
24 - 48 Hours
SLA Active
Coverage

Comprehensive Hardware Protection.

All products are subjected to rigorous quality control before shipment. The following standard warranties are provided automatically.

12+
Months Standard / Up to 5-Year SLA
Engineered for 7×24 industrial-grade reliability across every deployment scale.

POS Terminals & Computing Nodes

12 Months

A 12-month standard manufacturer warranty is applied to all touch screen POS systems, mini PCs, and self-service kiosks. Component failures and manufacturing defects are fully covered.

Electronic Shelf Labels (ESL)

Extended

An extended warranty is guaranteed on our E-ink display tags. Exceptional battery longevity is assured by our core engineering.

Custom SLA Contracts

3 / 5 Years

Extended warranty contracts of up to 3 or 5 years are configured upon request for enterprise-scale deployments.

Process

Streamlined RMA Protocol.

A standardized four-stage workflow is executed for every authorized RMA request -- from initial submission to verified return.

Step 01

Ticket Submission

An RMA request is submitted through our official support portal. Serial numbers and fault descriptions are required.

Step 02

Authorization

The defect is evaluated remotely by our engineers. An official RMA Number is issued within 24 to 48 hours.

Step 03

Hardware Dispatch

The defective unit is packaged securely and shipped to our designated global repair center by the partner.

Step 04

Resolution & Return

The hardware is repaired or replaced strictly according to factory standards. Fully tested units are shipped back promptly.

Section 4.1

Standard Exclusions.

Absolute clarity is maintained. Warranty coverage is voided immediately if the following conditions are met:

  • 01 Unauthorized teardowns or internal modifications are performed.
  • 02 Devices are subjected to extreme environments beyond stated IP ratings or voltage parameters.
  • 03 Physical damage is caused by improper handling, drops, or natural disasters.

Note: All exclusion determinations are made at the sole discretion of SynqNode engineering review. Specific clauses for enterprise-scale deployments are governed by the executed Service Level Agreement (SLA).

Engineering Team Online

Technical Support is Ready.

Hardware downtime must be eliminated. Your technical requests are processed with the highest priority.

Submit an RMA Ticket Contact Engineering Support
24h
Initial Response
Global
Repair Network
7×24
Portal Access